Your delivery options are shown on the product page and at checkout. Small items up to 30 kg are delivered to your door free of charge, while larger items are normally delivered kerbside. For eligible orders, you can add room-of-choice delivery and other services for an extra fee. For more information, visit the Delivery Services page.

Check the product page for the estimated delivery date. Processing starts after payment is received. Main-warehouse delivery normally takes 3 to 4 working days for small items or 7 to 9 working days for large items; stock from a European warehouse may need up to 4 additional dispatch days. We will email tracking details when your order ships. In case the tracking information is not available to you, you can contact our customer support at 043 508 22 33 or via contact form to receive updates on your order.

Standard delivery is free to most addresses in Switzerland. Small items are delivered to your door and large items kerbside. Additional charges may apply in certain regions, as well as for optional services such as room delivery, assembly or disposal. For more information, visit the Delivery Information page.

Yes, eligible furniture over 30 kg can be carried to a room of your choice for an extra fee. The room must be accessible by regular stairs, and deliveries above the first floor depend on suitable lift access. Availability and cost appear on the product page or at checkout, and the service cannot be added after dispatch. For more information, visit the Delivery Services page, or contact us by phone: 043 508 22 33 or via contact form.

You can request a later dispatch date, but a specific delivery day or time cannot be guaranteed. Your order will not arrive before the selected date, which remains an estimate.

Your order may arrive in separate deliveries. Check each Dispatch Information email or My Orders to see which items are in each shipment. Each shipment has its own tracking, which may activate only after it reaches the carrier’s main warehouse.

Available extras may include room-of-choice delivery, assembly and old-furniture disposal. Prices and availability are shown on the product page or at checkout and vary by location. Add them before dispatch; assembly does not include electrical work, plumbing or wall and ceiling mounting. For more information, visit the Delivery Services page.

Yes, packaging removal is available with the "Home Delivery: Room of Choice" option for an extra fee. The price is shown on the product page or at checkout. Learn more here, or contact us at 043 508 22 33 or contact form. This option cannot be added after dispatch.

You can place an order online or with help from our Customer Service team.

• • Online: add products to your basket, continue to checkout, choose payment and delivery options, then confirm your order.
• • Live chat: prepare your product list and delivery details; our team will guide you through the process.
• • Phone or Facebook Messenger: provide your product list and delivery details, and our team will help complete your order.

For more information, visit the Payment Options page and Delivery Information page.

Your current and previous order details are in My Orders. Open an order to view its products, processing or delivery status, address, shipment information, tracking and invoices; some actions appear under “Show more”.

Track your shipment from the Dispatch Information email or My Orders. Tracking is issued after dispatch and may not activate until the goods reach the carrier’s main warehouse; if it remains unavailable, contact Customer Service by phone: 043 508 22 33 or via contact form with your order number.

The estimated delivery date is shown on the product page and in your order confirmation. Processing starts after payment is received, and stock from a European warehouse may need up to 4 extra dispatch days. Main-warehouse delivery normally takes 3 to 4 working days for small items or 7 to 9 working days for large items. We will send a Dispatch Information email with tracking when the order ships. For more information, contact us by phone: 043 508 22 33 or via contact form.

You can change the delivery address before dispatch in My Orders. Open the order, select “Show more” and then “Change the address”; you should receive a confirmation email. Product changes must be requested through Customer Service and may not be possible once preparation or dispatch has begun.

You can cancel an order before it is prepared for dispatch. In My Orders, open the order, select “Delete the order”, choose a cancellation reason and confirm. Beliani will email confirmation and refund timing; if the option is unavailable, contact Customer Service by phone: 043 508 22 33 or via contact form.

Choose “Log In”, then “Register” to create an account. Enter your email address and password; previous guest orders made with that email will appear in My Account.

Use “Forgot your password?” on the login screen. Enter the email address linked to your account and follow the reset instructions we send; check your spam folder if the email does not arrive.

Update your personal information in My Details. You can edit your email address, saved delivery information and password after signing in.

Contact Customer Service to request account deletion. Before the account can be closed, all orders and complaints must be complete, with no delivery in progress or outstanding payment. Send your request through the contact form, and the team will guide you through any remaining steps.

Contact Customer Service by phone: 043 508 22 33 or via contact form with your order number to request a payment method change. Whether it can be changed depends on the order status; the team will update it where possible or explain the available alternatives.

Available payment methods are displayed at checkout. Beliani accepts credit or debit cards, PayPal, Klarna, Apple Pay and Google Pay. For more information, visit the Payment Options page.

Enter the voucher code at the final checkout step and select “Use voucher”. The discount should apply automatically; if you already placed the order without it, contact Customer Service by phone: 043 508 22 33 or via contact form.

Select Klarna at checkout and follow the on-screen instructions. Klarna determines eligibility and which payment plans are available. For more information, visit the Payment Options page.

Klarna may be unavailable if its checkout eligibility check is not approved. This decision is made by Klarna, so please choose another available payment method. For more information or support, visit the Klarna Customer Service page.

Check your payment details, card validity and available funds first. Your name, billing address and country must match the card, and the CVC must be correct; if payment still fails, contact your bank or payment provider.

Products cannot be customised beyond the listed options. Check the product page for every available colour, material and size, and select the preferred variant before adding it to your basket.

Products are not available to view in a traditional showroom. Use the photos, dimensions, materials and specifications on each product page to assess the item before ordering.

Check the availability information on the product page before adding the item to your basket. It shows whether the selected colour or size is in stock and provides an estimated delivery date. Availability can differ between product variants.

Check the product details to see whether assembly is required. The page explains whether the item arrives fully assembled, partly assembled or flat-packed, helping you prepare before delivery.

Yes, instructions are provided for products that require assembly. Look inside the packaging first; where available, you can also access the instructions online from the product information.

Beliani’s standard warranty lasts 24 months. It covers material or manufacturing defects but not normal wear or damage caused by incorrect use. For more information, visit the Warranty page.

Beliani products are not recommended for commercial use. Consider the expected usage and warranty implications before purchasing for a workplace, rental or hospitality setting.

Yes, eligible products can be returned within 365 days. An unused item in its original packaging may qualify for free return and a refund to the original payment method within 14 days from the delivery date. After 14 days, you pay the return cost and receive a voucher valid for 360 days on soggiornodoro.live. Used or installed goods, missing packaging, custom-made products, bathtubs, whirlpools and hot tubs are excluded. For more information, visit the Returns page.

Start your return in My Orders. Open the order, select “Return a product”, choose the items and reason, add a short description and submit the request. Customer Service should send instructions within 2 business days. Keep the item and its original packaging until then. For more information, visit the Returns page.

Eligible unused items can be returned free within 14 days. They must be in their original packaging and collected from an eligible address in Switzerland. Business orders, bathtubs, hot tubs and jacuzzis are excluded. After 14 days, you pay the return cost. For more information, visit the Terms & Conditions page.

An approved refund should be processed within 3 to 7 days after Customer Service confirms it. Eligible returns made within 14 days are refunded to the original payment method. Returns accepted after 14 days are refunded as a voucher valid for 360 days on soggiornodoro.live.

Report the issue through My Orders. Select the product and reason, add a short description, and attach clear photos or video; Customer Service should respond within 2 business days. Keep the original packaging until the case is resolved.

Report the wrong item in My Orders. Choose “Report a Problem” and include the article numbers printed on every carton plus photos of the received product, packaging and barcodes.

Report the damage in My Orders as soon as possible. Include the article numbers printed on the cartons and clear photos of the damaged product and packaging; keep the packaging until the case is resolved.

Identify the missing part, then report it in My Orders. Mark the part in the assembly instructions where possible, and include the carton article numbers plus photos of the product and packaging.

First, check whether the order was split into separate shipments. Review the Shipping Information email; if something is missing, report it in My Orders and identify the missing product or part, adding carton article numbers and photos where relevant.

Create an account before submitting the complaint. Then open My Orders, select the order and “Report a Problem”, and attach photos or video of the issue and packaging.